Privacy Policy

Veincentre’s Privacy Policy

Veincentre (“We”, “Us” or “Our”) and the clinicians who provide your treatment are committed to protecting and respecting your privacy.

Please can we strongly encourage you to read this policy.

If you are a patient of Veincentre, it is important to note that if you opt out of us contacting us for one or more of the reasons outlined below, we will still need to contact you regarding any clinical matters. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

WE WILL NEVER SELL YOUR INFORMATION ONTO ANYBODY ELSE.

 

Data collected

As a Veincentre patient, we will hold personal information about you which may include, but not be limited to, the following:

• Name
• Contact details including postal address, email address and contact numbers (e.g., Home, mobile or work phone numbers)
• Financial information (e.g., card details used for payments to us)
• Emergency contact details
• Background referral details, e.g., GP referral letter, past medical reports. (Please note we will only contact your GP and/or other medical professionals dealing with your care if we have received prior consent from you).
• Web browser type and version (automatically collected).

 

Our use of Data

Information may be collected directly from you when:

• You correspond with us via email, telephone (incoming and outgoing calls may be recorded) or social media.
• You visit our website.
• You send us an enquiry/contact us via Veincentre’s website (including any of our website forms and blog post comments).
• You attend any appointment with us.
• You complete one of our questionnaires (e.g. our Pre/Post Operative questionnaires, How was our service survey) either online or in paper form.

 

We will only keep personal information for as long as reasonably necessary to fulfil the relevant purposes set out in the Privacy Notice and to comply with our legal and regulatory obligations.

If you would like further information regarding the periods for which your personal information will be stored, please contact our DPO.

Third party websites and services

Information may also be collected from a number of different sources, but not limited to:

• Medical professionals, such as GPs, Clinicians (and their medical secretaries), Dentists or other hospitals (both NHS and private).
• Mental health providers.
• Commissioners of healthcare services.
• Other healthcare organisations – some patients will usually receive healthcare in addition to Veincentre. To provide the best treatment possible, we may have to collect personal information about you from those organisations.
• Our insurers.
• Debit collection and/or Credit referencing agencies.

 

Communication from Veincentre

We may contact you via telephone, SMS, email, or post, using the details you provide. If unavailable by phone, we may leave a voicemail.

For healthcare updates and appointment reminders, we may send unencrypted emails and SMS messages. Emails may also include medical records and invoicing information.

By providing your contact details, you consent to us contacting you about your enquiry and to receive marketing information about relevant services and offers. You can opt out at anytime.

While your preferred contact method confirms your agreement to be reached that way, our communication regarding your treatment is based on our need to provide healthcare services, not solely on your consent.

 

Appropriate business needs

One legal ground for processing personal data is that we do so in pursuit of legitimate interests, ensuring that these interests are not overridden by your privacy rights. When we refer to using your information for in our appropriate business needs, including contacting you about your enquiry via marketing communications, we are relying on this legal basis.

Special categories of personal information include, but are not limited to, details about your health and genetic or biometric information.

Veincentre complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies (e.g. The GMC (General Medical Council) and NMC (Nursing and Midwifery Council).

The Data Protection Act 1998 was replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act on 25th May 2018.

Controlling use of your data

Wherever you are required to submit data, you will be given the option to restrict our use of that data. This includes the right to object to Veincentre using your personal information in a particular way (such as sharing that information with third parties), and we must stop using it in that way unless specific exceptions apply.

We have outlined our legal grounds for each of our processing purposes below:

• To set you up as a patient on Veincentre’s systems, such as necessary background checks.
• To provide you with healthcare services by fulfilling our contact with you for delivery of healthcare.
• For account settlement purposes to use your personal data to ensure your account and billing is fully accurate and up to date.
• For medical audit/ research purposes, on the basis of a legitimate interest and the public interest of statistical scientific research.
• Communicating with you and resolving any queries or complaints that you might have.
• Communicating with any other individual that you ask us to update about your care and update other healthcare professionals about your care.
• Complying with our legal or regulatory obligations and defending or exercising our legal rights to investigate and respond to any actions.
• Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers) including conducting post treatment surveys.
• Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (e.g. tax or legal advice).
• Provide marketing information to you based on your legitimate interest in your enquiry. This may include emails and texts about our services or selected third-party partners, based on your preferences. You can opt out at any time.
• To build lookalike audiences, to market to like-minded individuals, and exclusion audiences, to ensure you are not marketed to post treatment.

 

Cookies

We use cookies on this website to collect standard internet log data and visitor behavior patterns. This helps us understand site usage, improve our services, and enhance user experience.

Cookies are small, encrypted text files that may be stored on your device. We use them to:

• Gather website usage insights (e.g. via Google Analytics) to refine our services and.
• Analyse visitor preferences to improve user experience of the website.
• Using website behaviour and activity to make our website and the advertising displayed on it more relevant to your interests.
• So that we can better serve you when you return to our site, for example a cookie might help you to avoid. However, you can choose to enable or disable cookies on your internet.

This data is collected in a way that does not personally identify you.

 

Contact

If you have any questions about this privacy policy, please contact:

Head of Quality & Compliance

Veincentre Ltd
Unit 5, Lyme Vale Court
Parklands
Newcastle Road
Stoke-on-Trent
Staffordshire
ST4 6NW

qualityandcompliance@veincentre.com